Move Ins and Switches

Move in

  • A “Move In” request is for customers who are starting service at a new address that currently has no electricity account associated with it in their name. This is typically used when your business is moving to a new location or if you’re the first to set up service at a newly constructed property.
  • The requirements for a “Move In” are:
    • Change of Legal Entity (change in ownership of the meter)
    • Change of Premise (location)
    • Both requirements must be satisfied for the service type to qualify as a “Move In”.
    • If the service type is a “Move-In”, the customer must have their Certificate of Occupancy (sometimes know as a “Permit”) on site to show the Utility when they arrive to turn on the power.

 

Priority Move In – PMVI

  • PMVI can be attempted to be completed same day if contract is sent into Engie by 3pm EST.  Contract must be properly filled out, with registered business day, current bill (within 6 months), and completed LOE/LOA.  
    • AWE Operations would need to receive by 12pm EST to support same day PMVI.
  • On the contract, Sales Agent can select “Priority Move In”.
    • Note important terms: The retailer is NOT responsible or liable for any loss, etc. The estimated fee for a PMVI is $150.00 (dependent on the Utility).
  • For the PMVI to be successful, the customer’s account must not be in arrears and customer must have permit (Certificate of Occupancy) in place.
  • The requirements for a PMVI:
    • Change of Legal Entity (change in ownership of the meter)
    • Change of Premise (location)

 

Switch

  • A “Switch” refers to changing from one electricity provider to another at an address where the business already has service in their name. This is common for businesses looking to get better rates or services by switching retail electricity providers without moving.
  • The Sales Agent must know the customer’s end date to appropriately guide the customer on selecting a switch date, either self selected or first available.
    • The end date of a customer’s current contract can be found on a copy of their latest bills.
    • If the customer does not know their end date and it cannot be found on the bills, the Sales Agent should facilitate the customer calling their current retailer to ask about their end date.